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1. Refund Philosophy
At GameMasterz, we strive to provide instant and secure delivery for all valid digital products. Due to the nature of digital goods (activation codes, gift cards, account credentials), all sales are generally final. However, we stand behind the quality of our products and offer a comprehensive guarantee for defective items.
2. Eligibility for Refund/Replacement
You may be eligible for a replacement or refund ONLY under the following conditions:
The code/key provided is invalid or already redeemed before purchase
The wrong product was delivered (does not match description)
Technical issues prevent the use of the product (proven via video)
Delivery was not completed within 24 hours of payment
We operate on a 'Replacement First' policy. If a product is defective, we will first attempt to replace it with a working valid code. A refund is issued only if a replacement is unavailable.
3. Digital Products Policy
Once a valid digital code or account credential has been viewed, delivered, or redeemed, it cannot be returned or exchanged. Please verify your selection (Region, Platform, Edition) carefully before purchasing.
Please verify your Region and Platform carefully. We cannot refund "Wrong Region" mistakes once the code is revealed.
4. Cryptocurrency Payments — Strict No-Refund Policy
IMPORTANT: All cryptocurrency (USDT) payments are FINAL and STRICTLY NON-REFUNDABLE.
This applies in all cases, including but not limited to:
- Sending the wrong amount (too little or too much)
- Sending to the wrong wallet address
- Using the wrong blockchain network (e.g., sending on BEP-20 instead of TRC-20)
- Sending a different cryptocurrency than USDT
- Transaction sent after the order session expired
- Any delay or mistake caused by the customer during the payment process
Cryptocurrency transactions are irreversible by their nature on the blockchain. GameMasterz has no ability to reverse, redirect, or recover any crypto payment once it is broadcast to the network. You accept full responsibility for verifying all payment details before confirming any crypto transaction.
Always verify:
- Wallet address is correct (copy-paste, do not type manually)
- Network is correct (TRC-20 USDT only, unless stated otherwise)
- Amount matches exactly — including any unique amount modifier shown
- You are sending within the session time limit
5. Non-Refundable Scenarios
Refunds or replacements will NOT be granted for:
- Change of mind after purchase
- Purchase of wrong region/platform (e.g., buying a US code for a UK account)
- Incompatibility with your hardware/software
- Account bans or restrictions resulting from customer misuse
- Any request made more than 7 days after purchase
- Any cryptocurrency payment error (wrong amount, wrong address, wrong network, expired session)
6. Replacement & Refund Process
1
Report the issue by opening a ticket on our Support page within 24 hours.
2
Provide video evidence showing the full redemption attempt process.
3
Our team will verify the key/account status (up to 24 hours).
4
If defective: We will send a replacement unit within 24 hours.
5
If out of stock: We will issue a full refund to your original payment method.
7. Refund Timeframes
If a refund is approved, funds will be returned based on the payment method used:
FastPay / FIB
1-3 Business Days
ZainCash / QiCard
1-3 Business Days
Other IQD Methods
Up to 7 Business Days
Cryptocurrency (USDT)
Non-Refundable (See Section 4)
8. Need Assistance?
If you have an issue with your order, please open a support ticket and our team will review it within business hours.
Our team is available daily from 10:00 AM to 10:00 PM.